Product Return Policy
Returns of items purchased online
It is our goal to make your shopping experience as care free and productive as possible. We understand that things may change, and normally allow standard items purchased from Toboa Energy Resources LLC website to be returned for a credit or a refund if needed.
Restocking fees for returned goods
When Toboa Energy Resources agrees to accept an item for return customers are required to pay restocking. When returning a product customers are to basically asking us to take back a product that was ordered from our vendor on their behalf. In doing so, Toboa Energy Resources LLC must hold it in inventory for an indefinite amount of time at our expense, pay our vendor for it and trust we will be able to sell it again. Restocking fees cover sum of the risk but not all of the carrying cost or risk associated with holding the product. A normal twenty percent fee covers the long term risk associated with a mistake in purchase that a customer returning an item is asking us to accept. Also returned equipment must be inspected, repacked, tested, etc… to be able to be sold “as new”. Normally we agree to returns to help customers who have made errors in item type, fit, form, function or are in a hurry and buy something else and do not need the item any longer. It is customers responsibility for determining fit, form, function and delivery based on available information. Normally product pages give indication as to the shipping lead time of a product.
Items not allowed for return for credit
- Special order custom built to order items “NO EXCEPTIONS”.
- Damaged through return shipping, misuse, or use.
- Items more than 30 days from day of receipt.
- Items that have been modified in any way.
- Items that tags, markings, logos, or instructions have been removed.
Returning products or exchanging items
Send us your request via e-mail, Toboa Energy will determine if your item can be returned or exchanged. Toboa Energy Resources LLC cannot accept responsibility for damage incurred after a customer has signed for the merchandise in good condition. In addition, some items are non-returnable. Returns of “Factory Shipped” items will be subject up to 20% product restocking fee including applicable taxes, loss of shipping costs and manufacturers restocking depending upon circumstances and manufacture approval.
How long does it take to process a return for credit
In most instances 10 to 20 working days after return of goods. This time line is based upon our receiving the products back.
Items can be returned if approved and within 30 days of day delivery with return goods authorization (RGA) number issued by Toboa Energy Resources L.L.C. Refunds are for the cost of product only less any restocking fees. After 30 days, the item is subject to warranty and must be authorized by a customer service representative either by our RGA. Gas and diesel-powered items cannot be returned to Toboa Energy Resources LLC once they have filled with fuel or oil. If they have been fueled or oiled they need to be sent or taken to an authorized service center for repair which may be covered under warranty. In addition, some other items not mentioned herein may be non-returnable.
If any goods should arrive at Purchaser’s destination in a damaged condition or should a shortage occur, Purchaser shall immediately report the damage or shortage to the delivering carrier and to Toboa Energy. Any loss or shortage occasioned by damage or otherwise occurring in transit will be for account of Purchaser. Allegedly defective goods or parts that are to be returned by Purchaser to a destination specified by Toboa Energy, require freight charges to be prepaid by Purchaser. All repairs and replacements are subject to verification and inspection by Toboa Energy Resources L.L.C. Toboa Energy Resources L.L.C. shall not be responsible for costs of de-installation and re-installation of goods or parts returned.
Return Address & Information
- E-mail: firstname.lastname@example.org
- Tel: 1-262-654-3833
- Correspondence: P.O. Box 294 Kenosha, WI 53141
- Small Packages Returns: 4912 33rd Street Kenosha WI 53144
- Freight Carrier Returns: call for instructions
- Hours: M-F 8:00AM – 5:00PM cSt
Purchaser must clearly label the product with information to identify the Purchaser and a Toboa Energy’s (RGA) Return Goods Authorization number. Purchaser should also include contact information and a written instructions with reason for return, or service. A base handling charge for repairs could apply for each product returned regardless of condition that it is in when returned for evaluation. All products being returned must be shipped prepaid to the Return address listed on this page. Quotations for repair and similar matters will be issued shortly after return. All products returned shall be considered abandoned by Purchaser and may be scrapped if the Purchaser renders no disposition instructions after 45 days from notification by written quotation. toboa Energy Resources LLC does not warranty any repaired products under any circumstances. Products repaired and the repairs are the sole responsibility of the owner of the products. Products sent to Toboa Energy for evaluation will be returned upon request and at the owner’s expense.